Refund Policy
Effective 2026-07-13
This refund policy applies to paid plans of the BillKaro application operated by Pallav Burnwal (the "Service Provider").
14-day money-back window
New customers on a paid plan may request a full refund within 14 days of their first successful payment, no questions asked. Refunds are issued to the original payment method within 7–10 business days.
Monthly plans
Monthly plans can be cancelled at any time from your account settings. Cancellation takes effect at the end of the current billing cycle. We do not refund partial months outside the 14-day window described above.
Annual plans
Annual plans can be cancelled at any time. If cancelled within the 14-day window, we refund the full amount. After 14 days, annual plans are non-refundable, but you keep access until the end of your paid term.
Add-ons and one-time charges
Add-ons (extra warehouses, seats, or workflow credits) are non-refundable once consumed. Unused add-ons purchased within the last 14 days can be refunded on request.
Chargebacks
If you believe a charge was made in error, please contact us first at founder.eve.ai@gmail.com. We will resolve billing issues quickly, usually within one business day.
How to request a refund
Email founder.eve.ai@gmail.com from the address associated with your BillKaro account. Include your workspace name and the invoice ID of the payment you want refunded. We usually respond within one business day.
Changes
The Service Provider may update this policy from time to time. Material changes will be posted here with an updated effective date.